My family stayed at your casino for the first time this weekend. I have called 3x and been told managers only work m-f business hours and also told all management is in Vegas at a training. They were so exhausted and grumpy, they left at 8 am because they had a 4 hour drive and wanted to get home to take a nap. We were suppose to wake up, have breakfast and gamble. Was told they would take care of it and it still went on all night. 2nd, on Saturday night, my daughter called the front desk 3x because the people above were stomping and pounding all night.
They need to be better trained on the security features to look for. How humiliating and no apology was given. Another employee said it was real and gave it back to her. Told her he was going to cut it in half if he deemed it fake. He went over to the cage to get it checked out. He accused her of having a fake Id and would not give it back to her. First, One of your security guards in the casino asked my daughter for her ID. What should have been a fun-filled, relaxing weekend, was not. My daughter and I surprised my husband and son in law with a fishing charter.
